Refund policy
At AinuKanto, we are committed to ensuring your satisfaction with every purchase of Tops, Skirts, and Pants. Please review our refund policy below for detailed information on returns and exchanges.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Items damaged due to improper use or care
- Personalized or custom-made products
Return Process
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and shipping instructions. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or payment provider to post the funds.
Exchanges
We offer exchanges for items of the same value in a different size or color, subject to availability. To request an exchange, please email [email protected] within 30 days of delivery. Exchanges are processed once the returned item is received and inspected.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or full refund, including return shipping costs, after verifying the issue.
Contact Us
For any questions or concerns regarding our refund policy, please reach out to us at [email protected]. We are here to assist you.