Faq
Frequently Asked Questions
Ordering & Payment
How can I place an order?
Simply browse our collection of Tops, Skirts, and Pants, select your desired items and sizes, and proceed to checkout. You will be guided through the payment process.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected]. We will do our best to accommodate your request, but cannot guarantee modifications once the order is in fulfillment.
Shipping & Delivery
What are your shipping options and costs?
We offer standard and express shipping. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over $75.
How long will it take to receive my order?
Standard shipping typically takes 5–10 business days within the US, and 10–20 business days for international orders. Express shipping takes 2–4 business days. Please note that processing time is 1–2 business days before shipment.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties or taxes that may apply.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please initiate your return by emailing [email protected] with your order number and reason for return.
How do I return an item?
Once your return is approved, you will receive a prepaid return label via email. Pack the item securely, attach the label, and drop it off at the designated carrier. Refunds are processed within 5–7 business days after we receive the return.
Can I exchange an item for a different size or color?
Yes, exchanges are available for the same item in a different size or color. Please contact us at [email protected] to arrange an exchange. We will cover the shipping cost for the replacement item.
Product & Sizing
How do I find the right size?
We provide a detailed size chart on each product page. For the best fit, please measure yourself and compare with our chart. If you need further assistance, feel free to email us at [email protected].
Are your products true to size?
Our Tops, Skirts, and Pants are designed to fit standard sizing. However, we recommend checking the specific product measurements as some styles may have a relaxed or fitted cut.
What materials are used in your clothing?
We use high-quality fabrics such as cotton, linen, polyester blends, and sustainable materials. Material composition is listed on each product page.
Customer Support
How can I contact you?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.
Do you offer gift wrapping?
Yes, we offer eco-friendly gift wrapping for an additional fee. You can select this option during checkout.
What if my item arrives damaged or defective?
We are sorry to hear that. Please contact us at [email protected] with your order number and photos of the issue. We will arrange a replacement or full refund promptly.